Terms and conditions

Holiday clubs bookings

Note: including all Holiday, Saturday Morning, Pre-school, After-school, Youth, Social clubs and similar.

All bookings are subject to availability. Your choice of date may not be available, but alternative dates will always be offered.

Where payment is required on-line this must be made at the time of booking.  Any delay in this payment (i.e. long time gap between starting your booking and making the payment through BACs) may result in your space(s) being released to others.  Therefore delayed payments DO NOT guarantee a booking of space(s).  In such cases where a delayed payment is received after the space(s) have been released to others and there are no longer any spaces available, a full refund will be made.

Full payment must be made to At Play (and received by the team) at the time of booking or unless agreed otherwise in writing.

If  you cancel your booking with more than 70 days notice of the date of the event 50% of the attributable booking fee is payable to At Play and will be forfeited.

If you cancel your booking within 30 days of the date of the event 85% of the booking fee is payable to At Play and will be forfeited.

If anyone fails to attend the event on the date you have booked, the prepayment for that person will be forfeited. Note: It is important that you notify us as soon as possible regarding attendance issues as we will endeavor to reschedule wherever practicable – an additional fee may be applicable.

On some occasions the At Play team may decide to cancel events due to safety conditions such as high winds or heavy rain.  If this occurs The Leader Ranger will contact everyone and seek to reschedule the event or provide a full refund.

Please note we are unable to accept liability for any errors resulting from data which you have supplied incorrectly, whether by telephone, email or otherwise. Information we require includes the following:

Parent’s / Guardian’s name, Child’s name, Address, Contact telephone number(s), Email address, Number of children, Ages of children, Specific food requirements (e.g. vegetarian), Relevant health / medical issues.

Consent forms must be completed prior to attendance.

Activities may take place in woodland, grass areas, muddy areas and the open countryside. These environments have hazards such as trees, branches, logs, sticks, twigs, uneven ground, rocks, stones and mud.
It is the responsibility of each individual, both children and adults, to take reasonable care for their own safety and the safety of others in these environments. Activities may include running, walking, sitting, kneeling, climbing in these environments such as active team games, den / shelter building, tree climbing, camp fire lighting, cooking, using tools and shooting bows. It is the responsibility of each individual, both children and adults, to take all reasonable care for their own safety and the safety of others during Activities.

In the unlikely event of an accident, or loss or damage to any individual’s personal effects, At Play will not be liable for any direct or indirect loss, arising from or in connection with the Activities or the site (except for death or personal injury caused by At Play In The Woods’s Staff’s negligence) and you will waive any claims against At Play In The Woods in this respect.

All attendees, both children and adults agree to be bound by our instructions and safety rules. Any person that is unable to comply with our instructions or safety rules (both written and verbal) will be excluded from the session without refund.

Vouchers cannot be used in conjunction with any other discount or special offer.

These Terms and Conditions contain important information concerning participation by you and members of your party in the Activities provided by At Play In The Woods and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Terms and Conditions. Photos and Videos will be used as a way of safeguarding everyone and using in promo media for At Play.

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