Complaints Policy

Complaints Policy

We hope that everyone who comes into contact with our organisation will feel that they can tell us about any suggestions criticisms or complaints that they have. We aim to give the best possible service to all our users and we always try to improve when problems are identified.

If you are happy to pass on a complaint in person please talk to the Lead

We promise to:

  • To listen properly to what you have to say.
  • To give you an answer straight away if possible, but otherwise follow up your complaint promptly
  • To discuss your complaint at our next team/ management committee meeting.
  • To give your complaint serious attention
  • To respond to you in writing as soon as possible. We hope that this will never be longer than six weeks.

 

A thoughts and ideas book will be on hand all times. Children, young people and the wider community will be encouraged to use this method to enable us to improve our service. Entries into the Ideas book will be monitored, discussed and acted upon where appropriate by @Play.

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy and our T&C found on the relevant pages.

Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are necessary for the website to function and cannot be switched off in our systems.

In order to use this website we use the following technically required cookies
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec

Decline all Services
Accept all Services